Return & Exchange Policy

I. Introduction

Thank you for shopping with AINOCHI. We want you to be completely satisfied with your purchase. This Return & Exchange Policy outlines your rights and responsibilities regarding returning or exchanging products bought from our online store. Please read it carefully.

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II. Eligibility for Returns and Exchanges

• Returns or exchanges are accepted within 30 days from the original purchase date.

• Products must be in original, unused or gently used condition and in their original packaging.

• Products should show no signs of excessive wear, damage, or alteration.

• Proof of purchase (order number or receipt) must be provided.

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III. Return and Exchange Process

• To initiate a return or exchange, contact our customer support at luzmxy@gmail.com within 30 days of purchase.

• We will provide a Return Merchandise Authorization (RMA) number and instructions.

• Pack the product securely with the RMA number visible on the shipping package.

• Use a trackable shipping method; insurance is recommended to protect against loss or damage during shipment.

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IV. Shipping Cost Responsibility

• For returns due to product quality issues (e.g., defects or damages), AINOCHI will cover 100% of the return shipping costs.

• For exchanges due to customer reasons (such as size or shape not fitting), we will cover 50% of the shipping costs, provided the product is unused or only lightly used.

• For returns initiated for other customer reasons, we may partially or fully require the customer to bear return shipping costs depending on the situation. Please contact our after-sales support for details.

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V. Inspection and Refunds

• Returned items will be inspected upon arrival to confirm eligibility.

• Approved returns will be refunded through the original payment method within 24-48 business hours after inspection.

• Original shipping charges, if any, are non-refundable.

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VI. Non-Refundable Items

• Items showing excessive wear or abuse.

• Altered or customized products.

• Clearance or final sale items marked non-returnable.

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VII. Defective or Damaged Products

• Please contact customer support immediately upon receipt if you receive defective or damaged products.

• We may request photos or other proof to assess the issue.

• Eligible items will be replaced, repaired, or refunded.

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VIII. Customer Support

• For any questions or assistance, reach us at luzmxy@gmail.com.

• Our dedicated team is available 24/7 to assist you.

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IX. Changes to This Policy

• We reserve the right to update or revise this Policy at any time.

• Changes are effective immediately upon posting on our website.

• Please review it periodically to stay informed.

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X. Consent

• By placing an order or initiating a return or exchange, you acknowledge and agree to this Policy.

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Thank you for trusting AINOCHI. We strive to provide you with exceptional products and services.