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Makeup Brush FAQ
FAQ
Last Update: 08/30/2025
For Retail & Individual Customers
Find expert answers to the most common questions about makeup brushes, customization services, shipping, returns, and product quality. This page helps both retail customers and business clients get the information they need about our makeup brush products and services.
1. Is AINOCHI a brand or a factory?
AINOCHI is both a professional makeup brush brand serving individual consumers and a top-rated makeup brush factory supporting custom OEM projects. Personal customers can order branded products, while business customers can connect for full OEM customization.
2. Why do I see OEM customization information when I’m shopping as a personal consumer?
We offer both retail and OEM makeup brush services. Individual shoppers are encouraged to choose our branded makeup brushes, while brands and businesses can access detailed OEM customization options for wholesale or bulk orders.
3. If I have an issue with my order, which customer service should I contact?
For personal purchases, please contact our Customer Service Center. For custom or wholesale makeup brush orders, contact our Corporate Partnership Team.
4. Where is your brand from, and where are the products shipped from?
Our makeup brush products are shipped directly from China, the world’s largest source of premium cosmetic brushes. All packages are dispatched from our own factory, ensuring full quality responsibility and efficient shipping.
If you have specific shipping time requirements, please contact us directly. For shipping times and fees, please refer to our Shipping Policy.
5. What if I don’t like the products when I receive them? Can I return or exchange?
We offer returns and exchanges on makeup brushes even for lightly used products (some shipping fees may apply). Please refer to our Return & Exchange Policy for details.
6. Why are many of your brushes made with animal hair? Does this mean animals are harmed?
Our genuine animal hair makeup brushes are sourced from legal, sustainable byproducts with transparent origins. We prioritize animal welfare and provide professional explanations about the benefits and ethics of animal hair. Learn more in Natural Hair Truths.
7. Do you support discount codes or promotions during purchase?
Yes, you can use discount codes at checkout. Follow our website and official social media channels for the latest makeup brush promotions.
For Business & Customization Clients
1. Who should I contact if I want to customize makeup brushes?
If you want to customize makeup brushes or start a business partnership, please Contact our Corporate Partnership channel. Personal customer service cannot handle OEM requests.
2. What types of OEM customization services does AINOCHI provide?
We offer full OEM makeup brush solutions, including private label, design, selection of bristles and handles, and packaging customization to meet brand needs.
3. How do I start a customization cooperation? Is there a minimum order quantity?
Contact us via our corporate customization channel for factory assessment and a quote. Minimum quantities vary by brush type and design.
4. What is the typical production lead time for custom orders?
Lead time depends on the order. Samples may be completed in 3-5 days, while larger OEM orders usually take 25-35 days.
5. Can you provide samples? How are sample fees handled?
Yes! We offer makeup brush samples according to project needs, often fully refundable upon bulk order confirmation.
6. How does AINOCHI ensure OEM product quality?
Each OEM makeup brush undergoes strict quality inspection to meet client and international standards (ISO9001, ISO14001, SA8000, etc.).
7. What happens if products are damaged or have quality issues during shipping?
If damage or quality issues occur during makeup brush shipping, we provide after-sales service including replacement, refund, or repair.
8. Do you support branded logo printing and special packaging design?
Yes! We support hot stamping, silk printing, and custom packaging to help your makeup brush line stand out.
9. Do you accept international orders?
Absolutely—we offer global shipping and international cooperation for bulk makeup brush orders.
10. What payment methods do you accept? Do you support installment or credit cooperation?
We accept bank transfer and letters of credit. For long-term partners, installment or credit can be discussed.